Privacy Policy

1. Information Collection And Use

Virtiz may process or store your personal information outside the jurisdiction where you reside. If this happens, your personal information will be subject to the privacy laws of the jurisdiction where it is processed or stored. Government and law enforcement agencies in that jurisdiction may access your personal information without your consent. For residents of Brazil, access to your information is subject to Brazilian data protection laws, which we fully adhere to. Regardless of where your personal information is transferred, we will take measures to ensure it is handled securely and in accordance with this Privacy Policy. By submitting your information or using our Services, you consent to the transfer of your information globally, provided we comply with applicable laws in Brazil.

• Billing
• Fraud Detection
• Service Improvement
• Customer Analytics
• Marketing
• Geolocation data

1.1. Information you provide

1.1.1. Account Registration. When you register for an Account, we may ask for your contact information, including items such as name and email address.

1.1.2. Company Information. When you are using the Sites, we may ask you to provide your company information to allow us to print the correct invoice and receipt for you.

1.1.3. Payment Information. When you add your financial account information to your Account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems. However, we have access to subscriber information through our third-party payment processor (Stripe). Once a user has linked their credit card, the credit card information will be transferred to the stated payment gateway and we will be provided with a token in return. This token will be used for communication with the payment gateway in the future instead of the user's credit card information. Your credit card details are encrypted and securely stored by Stripe to enable us to automatically bill your credit card on a recurring basis. We have no way to retrieve your full Credit Card information including Card Number and CVV/CVC. Stripe's Privacy Policy can be reviewed here.

1.1.4. IP Addresses. When you are using our Sites, you may need to provide your server's IP address in order for us to deliver the Services to you. In addition, your IP address is logged when you log in to the Site so that we can detect and mitigate unauthorized access.

1.1.5. Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

1.2. Information we receive from third parties

We may receive information about you from other sources, including third parties, such as our partners, customers, your employer, publicly available sources, data brokers, or other third parties.

1.3. Information we automatically collect

We may automatically collect certain information about your device, your interactions with the Service, and information necessary for our services. This information may include your IP address, device type, cookie information, web browser, geolocation, and other usage data that can help us improve our Service and provide better security.

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To tailor your experience and provide content and product offerings that align with your interests.
• To enhance our website and better serve you.
• To improve our customer service and respond more effectively to your requests.
• To manage contests, promotions, surveys, or other site features.
• To expedite transaction processing.
• To request feedback on our services or products.
• To communicate with you via live chat, email, support tickets, or phone.
• To send notifications through Slack, Telegram, email, and other channels.
• To assist in fraud investigations.
• To update you on service improvements and relevant information that could benefit you and your business.
• For compliance purposes, including enforcing our Terms of Service, protecting legal rights, and meeting legal requirements or requests from judicial or governmental authorities.

3. How We Share Your Information

We may share the information we collect in various ways, including the following:

• With service providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.
• For business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.
• With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• To comply with laws: We may disclose your information to a third party if we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request.
• To enforce our rights: We may disclose your information to enforce our policies and agreements, to respond to an emergency, or to protect the rights, property, and safety of Virtiz, our customers, or others.
• With your consent: We may share your information with your consent or at your direction.

4. Security

We take reasonable measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.

5. Data Retention

We retain your data as long as you have legitimate business needs with us. We only retain your data to allow us to provide you with our service and will never have any other purposes other than that.

When you request data deletion by deleting your account, we will remove all information about you. We will also request deletion of your data from our vendors and service providers' platforms and systems to ensure you have been completely removed from our services.

However, we may keep anonymized transaction details for our financial audit. These transaction details will have no information about you nor your associates.

We may also keep your email address as a SHA512 hash when you request your account deletion. This is to prevent future registration with the same email address and thus prevent abuse of our service. Using SHA512 will prevent reversing as it is only a one-way function. So, we remain unaware of which emails we have banned.

6. Data Portability

In accordance with Data Protection Legislation, you may ask for an electronic copy of your Personal Data that you have provided to us and which we hold electronically, or for us to provide this directly to another party. This right only applies to Personal Data that you have provided to us – it does not extend to data generated by us.

In addition, the right to data portability also only applies where:

• The processing is based on your consent or for the performance of a contract; and
• The processing is carried out by automated means.

7. Your Data Protection Rights under GDPR

You have several rights under the General Data Protection Regulation (GDPR). These rights include:

• Access, Correct, Update, and Delete: You can exercise your rights by contacting us via our support system or by email.
• Object to Processing: If you wish to object to us processing your data, you may stop using our service. We only access and process your data when you are using it.
• Opt-out from Marketing: If you wish to opt-out of our marketing emails, you can click unsubscribe when you receive them.
• Consent Withdrawal: For all data that you have provided to us with your consent, you may withdraw it by changing it to fake data. This data includes your name, email, and company information.
• Complain: You have a statutory right to complain to a data protection authority about how we collect and use your personal information.

8. Children's Privacy

Virtiz does not knowingly collect information from children under the age of 13, and children under 13 are prohibited from using our Sites and Services. If you learn that a child has provided us with personal information in violation of this Privacy Policy, you can alert us at support@virtiz.com.

9. Information Disclosed Pursuant to Business Transfers

Information about our users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets. You acknowledge that such transfers may occur and that any acquirer or successor of Virtiz or its assets may continue to use your Personal Information as set forth in this policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any changes by posting the new Privacy Policy on our website with a new effective date. If the changes are significant, we will notify you by email or other means before the changes take effect.

Your continued use of our services following the posting of changes to this Privacy Policy means you accept those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Email: support@virtiz.com